dragon99Privacy Policy

This page describes what we collect when you use dragon99 and how we keep that data protected. We at dragon99 collect personal information necessary to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and maintain your account for sportsbook access (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, slots, esports, and Bingo gameplay.

Our privacy commitments are built on transparency. We do not sell your personal data to third parties. We share information only with payment processors, compliance teams, and authorities as required by law. Your transaction history remains private and accessible only to you and our support staff when investigating disputes or account issues.

We employ industry-standard encryption and security practices to protect your data. This policy explains what we collect, how we use it, your rights, and how to contact us with privacy concerns.

What We Collect When You Use dragon99

We collect your email address, legal name, date of birth, national identity number, and address when you register an account on dragon99. This information is required for account verification (KYC—Know Your Customer) before your first withdrawal. We also collect your chosen payment method details—such as your DANA, e-wallet, mobile banking, or bank account information—to process deposits and withdrawals.

When you use our platform, we record your login activity, device information (IP address, browser type, operating system), game session history, wager details, and withdrawal requests. We log the date, time, amount, and outcome of each transaction. This data helps us detect fraudulent activity, resolve disputes, and comply with anti-money-laundering regulations.

We collect gameplay data: which games you access (football markets in Liga 1, live-dealer blackjack, Aviator slots, Mobile Legends esports, Bingo sessions), how long you play, and your general activity patterns. We do not record your audio, video, or keystrokes beyond your login credentials. If you contact our support team, we retain your email and chat history for dispute resolution and service improvement.

Identity Data

We collect your name, date of birth, national ID number, and address for account verification. This data is encrypted and stored securely.

Payment Information

We collect your local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank account details to facilitate deposits and withdrawals. Payment processors handle sensitive financial details; we store only transaction confirmation codes.

Gameplay Records

We log your game session history, wager amounts, outcomes, and timestamps. This data is retained permanently for audit and dispute-resolution purposes.

Technical Data

We collect your IP address, device type, and browser information to prevent fraud and improve platform performance.

How We Use Your Data on dragon99

We use your personal data for account management, payment processing, and regulatory compliance. Our primary use is to verify your identity before your first withdrawal and to detect fraudulent activity or sanctions-list matches. We use payment information to process deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank and to settle withdrawals to your chosen account.

We use your gameplay records to settle wagers fairly, resolve disputes, calculate Leaderboard rankings, and investigate complaints about account balances or game outcomes. We analyse aggregated, anonymised gameplay data to improve platform features, game selection, and user experience. We do not use your data to profile you for marketing purposes or to sell to third-party advertisers.

We may contact you via email about account security issues, payment problems, or significant policy changes. We do not send promotional emails without your consent. During peak periods like Liga 1 or Piala AFF tournaments, we may send informational messages about game availability or maintenance windows, but we do not use your data for unsolicited marketing.

Third-Party Processors and Data Sharing on dragon99

Our servers may sit outside your jurisdiction. We store data in secure cloud infrastructure operated by certified providers who sign data-processing agreements binding them to our privacy standards. Payment processors (the banks and e-wallet providers behind local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your payment information directly; we do not store your complete card or account numbers.

We share your data with compliance teams and regulatory authorities if required by law—for example, to satisfy anti-money-laundering investigations or fraud reports. We do not share your personal data with marketing agencies, data brokers, or third-party advertisers. If you access dragon99 from Jakarta, Surabaya, Bandung, or Medan, your data may be processed by servers in any of these regions as part of our distributed infrastructure.

Our support staff access your account history only when investigating disputes or responding to your requests. We retain support chat logs for quality assurance and dispute resolution but do not use these conversations for any other purpose.

Data Retention and Security Practices

We retain your personal data for as long as your account is active. After account closure, we retain your transaction history for at least five years to comply with financial regulations and anti-money-laundering requirements. Identity verification documents are retained for three years after the date of verification. We may retain anonymised, aggregated data indefinitely for platform improvement and statistical analysis.

We use SSL encryption (HTTPS) for all connections to dragon99. Your login credentials are hashed and salted; we never store your password in plain text. We employ two-factor authentication (2FA) if you enable it. Access to your personal data is restricted to authorised staff members on a need-to-know basis. We conduct regular security audits and penetration testing to identify and address vulnerabilities.

We do not guarantee absolute security; however, we undertake standard industry practices to protect your data. If we detect a data breach, we notify affected users within 72 hours and report to relevant authorities as required by law.

Cookies and Tracking on dragon99

Our platform uses session cookies to maintain your login state and remember your preferences (such as your preferred game category or currency display). These cookies expire when you log out or close your browser. We do not use persistent cookies for tracking across visits unless you remain logged in.

We do not use third-party tracking pixels, web beacons, or marketing-analytics tools that collect data for cross-site profiling. Our analytics are internal only: we track aggregate user behaviour on dragon99 to improve platform performance, but we do not combine this data with information from other websites or apps.

If you disable cookies in your browser, some features on dragon99 may not function correctly. You can clear your cookies and browser data at any time through your browser settings.

Your Rights and Contact Information

You have the right to access all personal data we hold about you on dragon99. To request your data, contact our support team with your account email. We will provide a summary of your information within 10 business days. You may request correction of inaccurate data or deletion of your account and associated personal information, subject to legal retention requirements for transaction records and anti-money-laundering compliance.

If you have concerns about how we handle your data, contact our privacy team via email. If we cannot resolve your concern, you may escalate your complaint to the relevant data-protection authority in your jurisdiction. We remain committed to responding to all privacy requests professionally and within applicable legal timelines.

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email and post the updated policy on our website with a new effective date. Your continued use of dragon99 after updates constitutes your acceptance of the revised policy.

Summary: Privacy and Data Protection on dragon99

We at dragon99 collect personal data necessary for account verification, payment processing, and regulatory compliance. We use this data only to manage your account, process your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transactions, resolve disputes, and improve our platform. We do not sell your data to advertisers or third-party brokers. Payment processors and compliance authorities receive your information only as necessary to fulfill their functions or comply with law.

We retain transaction records permanently for audit and dispute-resolution purposes. Identity documents are retained for three years. We use SSL encryption, access controls, and regular security audits to protect your data. If you have privacy concerns, contact our support team, and we will investigate within 10 business days.

Your gameplay records, account balance, and transaction history remain confidential and accessible only to you and our authorised staff. By using dragon99, you acknowledge that you have read and understood this privacy policy and consent to our data practices as described.