dragon99Terms of Use

These terms set out the conditions under which we at dragon99 provide our services—sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, esports markets, and Bingo. By creating an account on dragon99, you accept our policies governing account opening, deposits, withdrawals, bonuses, dispute resolution, and jurisdictional restrictions.

We operate only in jurisdictions where local law permits our services. Users are responsible for verifying that their access and use of dragon99 comply with their own jurisdiction's legal framework. Our terms reflect our commitment to transparent operation, fair treatment of members, and standard security practices across all payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet.

This page outlines your rights and obligations when you use dragon99. We encourage you to read these terms carefully before opening an account or depositing funds.

Account Eligibility and Registration on dragon99

To open an account on dragon99, you must be legally of age in your jurisdiction and not subject to sanctions or restrictions that would prohibit your participation. We require email verification and identity verification via government-issued documentation (national ID, passport, or driver's license). Your account information must be accurate and complete; we reserve the right to request additional documents to verify your identity, source of funds, or compliance with anti-money-laundering regulations.

You are responsible for maintaining the confidentiality of your login credentials. We do not accept liability for unauthorised access resulting from your failure to protect your password or account details. If you suspect unauthorised access to your dragon99 account, notify our support team immediately so we can investigate and secure your account.

Your account on dragon99 must not be used for commercial purposes, automated access, or in ways that violate our terms or applicable law. Accounts opened for minors, on behalf of other persons, or with false identity information are subject to immediate suspension and forfeiture of funds.

Identity Verification

We require KYC (Know Your Customer) documentation before deposits or withdrawals are processed. This includes name verification, address confirmation, and source-of-funds checks as mandated by our compliance obligations.

Account Suspension

We may suspend or close your dragon99 account at any time if we detect fraudulent activity, terms violation, or regulatory non-compliance. Suspended accounts retain balances, which may be withdrawn after investigation.

Jurisdiction Restriction

Our services are available only where local law permits. If you are in a jurisdiction where online gaming is prohibited, we cannot provide services, and any funds deposited may be subject to forfeiture.

Deposits, Withdrawals, and Our Payment Commitment

We at dragon99 accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Your deposit is deducted from your chosen payment method and credited to your dragon99 account balance within standard banking windows. Deposits are non-refundable except where required by law; however, you may withdraw your account balance at any time, subject to account verification and our withdrawal policy.

Withdrawal requests are processed within one to three business days, depending on your chosen payment method and banking availability. Bank transfers during weekends or public holidays (Idul Fitri, Idul Adha, Imlek) may experience delays beyond our control. We deduct no withdrawal fee; however, your bank or payment provider may apply their own fees, which are their sole responsibility.

We reserve the right to request additional verification documents before processing a withdrawal if we detect unusual activity or compliance concerns. All funds held in your dragon99 account belong to you; we do not loan or invest these funds, and they remain separate from our operational capital.

Bonus Terms and Promotional Offers

We offer promotional bonuses and welcome packages to new and existing members on dragon99. All bonuses carry specific terms: eligibility requirements, rollover conditions (the number of times you must wager the bonus before withdrawing), game restrictions, and expiration dates. Bonuses are not cash and have no monetary value outside our platform; they exist solely to fund gameplay on our games.

We reserve the right to modify, suspend, or cancel any promotional offer at any time with notice. If you violate bonus terms—such as bonus abuse, multi-accounting, or collusion—we may forfeit your bonus and any winnings derived from it. Bonus terms are displayed clearly at the point of offer; by accepting a bonus, you agree to these conditions.

Winnings generated from bonus funds are subject to the same withdrawal and verification processes as cash deposits. There are no guaranteed bonuses, no fixed bonus amounts, and no bonus offers are binding beyond the promotional period stated.

Sportsbook, Live DealerSlots, and Esports Rules on dragon99

Our sportsbook on dragon99 covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, and badminton markets. Odds are determined by our pricing algorithms and may change before your wager is confirmed. All wagers are settled according to the official result of the event as published by the relevant league or governing body. Disputed events are resolved by reference to the league's official statement; our decision is final.

Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) operate with real dealers in licensed studios. Game outcomes are determined by physical dealing or spinning; we make no guarantee of results. Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random-number generators. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile; results are settled according to the official tournament broadcast or governing body statement.

We are not liable for user errors (such as misplaced wagers), technical platform issues beyond our reasonable control, or disputes arising from misunderstanding game rules. All game rules are published in our platform documentation; users are expected to review them before wagering.

Dispute Resolution and Our Complaint Process

If you dispute a transaction, wager settlement, or account balance on dragon99, contact our support team with details of your concern. We investigate disputes within five business days and respond in writing with our findings. If we determine that an error occurred, we correct it and credit your account. If we find no error, we explain our reasoning and remain available for further discussion.

We retain detailed logs of all transactions, wagers, and account activity. These records are the authoritative source for dispute resolution. If you remain unsatisfied after our investigation, you may escalate your complaint via email to our senior support team, though our initial decision stands unless clear evidence of error emerges.

We do not accept liability for third-party payment provider errors (such as failed deposits or incorrect payouts from banks or e-wallets). You must contact your payment provider directly to resolve such issues. We will investigate on your behalf if requested and provide documentation to support your claim.

Limitation of Liability and Jurisdiction Notices

We at dragon99 provide our services "as-is" without warranty of uninterrupted availability, accuracy of odds, or guaranteed returns. We are not liable for losses resulting from user errors, technical platform outages beyond our reasonable control, payment provider failures, or force majeure events. Our total liability to you is limited to the amount held in your account at the time of the claim.

Our services are available only where local law permits online gaming. Users in jurisdictions where such services are prohibited may not access dragon99, and any funds deposited may be forfeited. We do not knowingly serve users in restricted jurisdictions, but users are responsible for verifying their own legal eligibility.

These terms are governed by the laws applicable to the jurisdiction in which dragon99 is licensed to operate. Any disputes arising from these terms or your use of our platform are subject to binding resolution according to our jurisdiction's legal framework, not your own.

Summary: Your Relationship with dragon99

Our terms reflect our commitment to fair, transparent operation. When you create an account on dragon99, you agree to our policies on account eligibility, verification, deposits and withdrawals, bonus terms, game rules, and dispute resolution. We accept payment via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet), and we process withdrawals within standard banking windows.

We offer sportsbook coverage of Liga 1, Piala Indonesia, Piala AFF, and Champions League, alongside live-dealer tables, slot games, esports markets, and Bingo. All game outcomes are settled according to published rules and official sources. We investigate disputes within five business days and maintain detailed transaction records to ensure accuracy and accountability.

Our services are available only where local law permits. Users are responsible for verifying their own legal eligibility before accessing dragon99. If you have questions about these terms or our policies, contact our support team via English chat or email. By using dragon99, you acknowledge that you have read, understood, and agree to be bound by these terms of use.